Hello, my name is Mark and I'm an executive leader specializing in Operational Excellence, Customer Experience, HR and Human Capital Leadership. I help organizations link their operational and human capital strategies to their overall business strategy to meet and exceed their goals. I have successfully lead Operations and HR functions in support of companies from 50 to over 40,000 employees nationally and internationally, including numerous mergers, acquisitions, and integrations. I thrive on working in a company to “maximize organizational effectiveness through people,” increasing employee engagement, building a strong bench of new leaders and developing current leaders to the next level in support of helping companies grow.

I am a change management steward with an outstanding record of leading turnarounds, as well as, start-up and high-growth situations combining high-level strategic thinking with “roll-up your sleeves” hands-on implementation skills.

Expertise including:
• Executive / Senior Leader Staffing & Selection Processes
• Operational Excellence
• Corporate Board Engagement and Governance
• Executive Compensation
• Regulatory Compliance
• Strategic Planning and Implementation
• Change Management
• Organization Design
• Succession Planning
• Executive Coaching
• Leadership & Team Development
• Employee Engagement

Other key areas of proficiency include:
• Internal and External Communications & PR
• Government Relations
• Community Relations and Foundations
• Executive Level and Escalated Customer Communications

I bring passion, integrity, wisdom, accountability, and a strong service orientation to the organizations I serve keeping a focus on the culture, “people systems,” and the business to make it a great place to work.